KD-HM-LC-012
Letter Before Claim — Building Work
A fillable letter before claim for a homeowner whose building work has gone wrong, written for England and Wales. It carries what the Practice Direction on Pre-Action Conduct asks for and, because it is not settled whether a homeowner's small claim must follow it, what the Construction and Engineering Pre-Action Protocol's letter of claim contains: names and addresses, a summary of the facts, the contract terms and Consumer Rights Act 2015 sections relied on, what is wanted with a money breakdown, experts, documents, an offer of ADR naming any scheme, and a request for an acknowledgement in 14 days and a response in 28. Guide pages cover the steps before it, time limits, small claims, court fees and free mediation.
6 pages · 106 fillable fields · works in Adobe Reader, Preview, Chrome, or on a phone — or complete it online in your browser and download the finished document.
Statutory basis, cited on the form
- Consumer Rights Act 2015 ss.9 to 11, 15, 23, 24, 49, 50, 52, 54 to 56 and 62
- Limitation Act 1980 s.5
- Practice Direction – Pre-Action Conduct and Protocols paras 2, 6, 8, 10 to 17
- Pre-Action Protocol for Construction and Engineering Disputes paras 1.1, 4.1, 5.1, 7.1, 8.1, 8.5, 8.6, 9.1 and 9.6
- Civil Procedure Rules r.26.9(4) and r.27.14
- Civil Proceedings Fees Order 2008 Schedule 1 fee 1.1
- Digital Markets, Competition and Consumers Act 2024 s.308
- Arbitration Act 1996 ss.89 and 91
- Unfair Arbitration Agreements (Specified Amount) Order 1999 art 3
What it is not
It is not legal advice, it is not insurance, and it cannot make a builder or a neighbour do anything. It explains what the law in England and Wales says and gives you a clear record. For free advice on your own situation, ring the Citizens Advice consumer helpline on 0808 223 1133.
Format
AcroForm fillable PDF. Every field has a tooltip. Tab order follows the reading order. Works on desktop and mobile, in Adobe and non-Adobe readers.
This revision was prepared against legislation current at 10 August 2026. Revision A0. Check kubitdocs.com/revisions for the current revision before use.
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