KD-PQ-CN-017
Complaints and Non-Conformance Procedure
The complaints and non-conformance procedure: complaints received, logged, acknowledged, investigated, answered, closed and learned from, with a landscape complaints log; non-conformance identified, recorded on KD-QA-SYS-007 and KD-QA-SYS-008, contained, corrected, traced to its root cause, prevented, verified and closed; building safety product defects passed to the manufacturer or supplier, the client and the accountable person; the periodic look-back with inspection and audit results; a micro-business not-applicable route; how both procedures are made known to the workforce; a director's signature.
4 pages · 326 fillable fields · works in Adobe Reader, Preview, Chrome, or on a phone — or complete it online in your browser and download the finished document.
Page 1 of 4 — click to enlarge
Read all 4 pages first — watermarked sample, no email Before you submit: the checklist
Statutory basis, cited on the form
- ISO 9001:2015
- Building Safety Act 2022 s.72
What it is not
It is not a completed document and it is not health and safety advice. You must adapt it to your site and have a competent person complete and sign it off. See why we don't say "compliant".
Format
AcroForm fillable PDF. Every field has a tooltip. Tab order follows the reading order. Works on desktop and mobile, in Adobe and non-Adobe readers.
This revision was prepared against legislation current at 10 August 2026. Revision A0. Check kubitdocs.com/revisions for the current revision before use.
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